Delivery and Returns

Your orders of PDF patterns will be delivered to you directly after purchase, through a direct link and through an email. If you have any issues or questions use the Contact Page or email sales@caseyscurio.co.uk.  Please make sure to check your Junk or Spam folders for the email before contacting.

We do not accept returns for digital downloads due to the nature of the product.  If you are not completely satisfied with your order please contact me and we can discuss options.  I do offer a 100% satisfaction guarantee.  If after purchase you are not happy and we are unable to come to an acceptable solution, I will offer a refund of purchase.  

For physical items that will occasional appear in the Casey's Curio shop (i.e. original paintings and completed cross stitches) shipping times will depend on your location.  I aim to send orders within 2 days, but this may be up to 5.  I will email you when the shipment is sent and provide tracking and delivery confirmation where available.  The cost of shipping will depend on the weight of your total order, your location, and how quickly you would like it.  Please see the table below for costs.  

 

 If you are not be 100% happy with your physical item, please let me know and I will arrange a full refund, including the postage both ways, once the item is returned to me.   To request a return, please phone me UK 07506 584 357 or send me an email casey@caseyscurio.co.uk and I will gladly arrange everything.

Location                          Service                                  Delivery Times              Weight                     Cost
 

United Kingdom       Royal Mail 1st Class                     1-2 business days          up to 750g                £1.29
United Kingdom       Royal Mail 1st Class                     1-2 business days          over 750g                 £8.95
United Kingdom       Royal Mail 2nd Class                   2-3 business days         up to 750g                £0.96
United Kingdom       Royal Mail 2nd Class                   2-3 business days         over 750g                 £3.20
United Kingdom       Royal Mail Tracked 24 hours        24 hours                       over 750g                 £3.85
United Kingdom       Royal Mail Tracked 24 hours        24 hours                       up to 750g                £4.02
Rest of the world       International Large Letter           3-7 days                      up to 100g                £4.20
Rest of the world       International Large Letter           3-7 days                      up to 250g                £6.80
Rest of the world       International Large Letter           3-7 days                      up to 500g                £8.20
Rest of the world       International Large Letter           3-7 days                      up to 750g                £11.20
Rest of the world       International Large Letter           3-7 days                     over 750g                 £32.00

*Please note £1.00 for shipping materials will be added to every order which included a physical item.

The total price of shipping and materials will be automatically added to your order before check out.  If you encounter any issues, please contact me.