FAQs

What is your return policy?

What happens when I sign up for the Newsletter?

Casey's Curio Newsletter will be sent out about every fortnight. I will only send you marketing emails when releasing a new product or offering a sale.  I will never sell any of your information, including your email and I take your privacy and security seriously. Please see my Privacy Policy and Terms of Use for detailed information. The same applies to using the blog and shop.

Can you change the colour or size of a pattern?

Yes. I will happily assist with any changes you would like to make to a pattern in the shop such as colours or size.  Please just send me an email casey@caseyscurio.co.uk with your request or use the Contact Page to get in touch with your request.

Have another question? Contact me here

How do I start Cross Stitching?

Cross Stitching is a simple to do and easy to learn needlework craft.  Check out my page on the Basics of Cross Stitching for more information and everything you need to know to get started.

What are the payment options?

We accept all types of card payments through the online store.  We also accept checks or bank transfers through the shop. If you select this option I will contact you directly to set up payment of your choice.  If you need to sort out another form of payment please contact sales@caseyscurio.co.uk

How do I get my pattern?

When you purchase a PDF pattern, you will be directed to the download page after payment where you can download the PDF.  You will also get an email with a link to download the pattern for 30 days.  Please let me know if you need me to send you the pattern again after the 30 days and I will gladly do so. sales@caseyscurio.co.uk

 

I generally do not accept returns on digital downloads, simply due to the nature of the product, but if you have any issues or difficulties send me a message casey@caseyscurio.co.uk

When will I get my delivery?

I aim to ship within 2 days of your order, but it could be up to 5. I will notify you when your shipment is on the way. Delivery times will vary depending on your location, but I will provide delivery tracking where available.

How do I view or print my pattern?

For help viewing and printing PDFs check here.

Printing Casey's Curio patterns from Adobe Reader is the same as other PDF documents.

Casey's Curio

1B Colville Place

Aberdeen, Scotland

AB24 5LZ UK

If you enjoy my site and want to buy me a coffee or a few skeins of thread, every donation is appreciated!